How to Locate Your Insurance Information

Step 1: Locate Your Insurance Information

Have the following ready:

• Your BCBS insurance card

• Member ID number

• Group number (if listed)

Step 2: Verify Your Mental Health Benefits

Call the number on the back of your BCBS card or log in to your member portal and ask:

• Do I have outpatient mental health benefits?

• Is CARE Counseling in-network with my specific BCBS plan?

• What is my copay, coinsurance, or deductible for therapy?

• Do I need a referral or pre-authorization?

• Is telehealth therapy covered under my plan?

Step 3: Understand Your Financial Responsibility

Clarify:

• Whether your deductible must be met first

• Your per-session cost once benefits apply

• Any session limits per year (if applicable)

Step 4: Contact CARE Counseling

Once you have your information:

• Reach out to schedule an intake or consultation

• Provide your insurance details so our team can assist with benefit verification

• Ask any remaining questions—we’re happy to help